Individual Terms

Terms for the Individual plan Version 1. Last Updated: [launch date to be confirmed]

1. About these terms and who sells to you

These Individual Terms are between you and Topolo Technology Inc., 16958 Coastal Highway, Lewes, Delaware, 19952, United States ("we", "us"), and apply to your Individual plan on Topolo (the "Service"). Our Privacy Policy explains how we use your personal information. Your subscription is sold to you by Stripe, [Stripe legal entity name and address to be confirmed], as the merchant of record. Stripe charges your payment method, adds and pays over applicable taxes, issues your receipt and pays any refund that we approve or that these terms or the law require. Topolo provides the Service. By creating an Individual account or paying for it, you agree to these terms. If you do not agree, do not use the Service.

2. The Individual plan

The Individual plan is for one person. It includes access to the included first-party applications and agent access through MCP, CLI and APIs, within the allowances shown on our pricing page. Agents and API keys you create for your own use do not need extra seats. These terms apply to every Individual plan, whether or not you also use it for work. They give you consumer protections; whether the law treats you as a consumer depends on the law where you live, not on the name of the plan. If you want to add another person, or you use the Service for your business and prefer business terms, you can move to the Team plan (section 12). If you store other people's personal data for a business or professional purpose, for example as a sole trader with client data, you can accept our Data Processing Agreement in one click in Settings, Privacy, without changing your plan. The Data Processing Agreement then applies to that data from the date you accept it, as set out in it.

3. Your account

Give accurate information, keep your sign-in details secure, tell us at once if you think someone else has accessed your account, and use strong passwords and two-factor authentication where available. You are responsible for what happens under your account.

4. Acceptable use

Use the Service lawfully. Do not infringe others' rights, send malicious code, try to gain unauthorized access to our systems, use the Service for fraud or illegal activity, or harass or harm others. Content you submit must not be illegal or harmful, must not include personal information of others without a lawful basis, and must not be spam or malware.

5. Plans, billing and renewal

5.1 Price and tax. The price, billing period (monthly or annual) and currency are shown before you pay and on your receipt. Prices are in US dollars. Stripe adds applicable taxes at checkout where required, and the total including tax is shown before you pay. 5.2 Automatic renewal. Your Individual plan renews automatically at the end of each billing period at the price then in force, and Stripe charges your payment method, until you cancel. We show this next to the payment button and ask you to agree to it before you pay. Before an annual renewal we will email you between 15 and 30 days beforehand with the renewal date and price. We send a confirmation email when you sign up and when you cancel. 5.3 Free trial. The trial lasts 14 days and requires a payment method, which we verify. Trial credits (currently 500) are promotional credits and expire at the end of the trial. Unless you cancel before the trial ends, your subscription starts and the first fee shown at checkout is charged. We will email you 3 days and 1 day before the trial ends. We allow one trial per person and per payment card. If you do not convert, the workspace becomes read-only and exportable, and we delete your data 30 days after the trial ends unless you ask us to delete or return it sooner or the law requires us to keep it. 5.4 How to cancel. You can cancel online at any time in Settings, Billing, using the Cancel button. You do not need to call us or contact support, and cancelling is no harder than signing up. Cancellation takes effect at the end of the current billing period, and you can use the plan until then. We email you a confirmation. This is different from withdrawing from the contract within the cooling-off period, which is in section 7. 5.5 Price changes. We may increase the price by giving you at least 30 days' notice by email and in the Service. An increase applies from the later of the end of the notice period and the start of your next billing period, and does not apply to a period you have already paid for. If you do not accept an increase you may cancel before it takes effect. We may also reduce prices or run promotions at any time.

6. Credits

6.1 What credits are. Credits are a prepaid balance used to pay for eligible usage that is not covered by your plan or included allowance. Credits have no cash value, earn no interest, cannot be transferred or sold, and cannot be exchanged for cash except as the law requires. The number of credits a unit of usage costs is set by the usage rate card in force when the work starts. 6.2 Buying credits. Credit top-ups are not yet available. We will publish the terms for buying credits, including expiry and refunds, before top-ups open. 6.3 Promotional credits. Credits we give you, including trial credits and included monthly credits (promotional credits), have no cash value, cannot be refunded, and expire on the date shown in your balance. Trial credits expire at the end of the trial. Monthly credits expire at the end of the month (UTC) in which they are granted. 6.4 Order of use. Usage draws on promotional credits first (soonest expiry first). 6.5 Spending limits and zero balance. Spending limits you set are hard limits. When your balance reaches zero, or a limit is reached, new paid usage stops immediately. Work already started may finish within the amount reserved for it, and long-running work may pause with its results saved rather than fail. We do not charge your payment method for usage beyond your credit balance. Reaching zero credits or a limit does not suspend or end your account. While your balance is zero, your data stays readable and exportable, export, privacy and account functions are not blocked, and only paid usage and writes above your included allowance stop.

7. Your right to cancel (cooling-off) and withdrawal

This section applies if you live in the European Union, the United Kingdom or another place where the law gives you a right to withdraw from a distance purchase of digital content or services within a set period (for example 14 days). Nothing in these terms limits that right. 7.1 Subscription and trial. You may withdraw from your Individual plan contract within 14 days of signing up without giving a reason. During the free trial you pay nothing for withdrawing. If you ask us at checkout to start the service during that period and then withdraw, you pay only for the service you used up to withdrawal, as the law allows. 7.2 The withdraw function. In Settings, Billing there is a clearly labeled "Withdraw from contract" button, separate from the "Cancel plan" button that ends your plan at the end of the period. It is available throughout the withdrawal period. After you use it we show a confirmation and email you, on a durable medium, an acknowledgment with the date and time. 7.3 Model withdrawal form. You can use the "Withdraw from contract" button or send this form (or any clear statement) to the seller named on your receipt and to legal@topolo.io: "I hereby give notice that I withdraw from my contract for the supply of the following service: (plan). Ordered on (date). Name of Individual: (your name). Address of Individual: (your address, optional). Date: (date)." Topolo approves the refund and Stripe pays what you are owed to your original payment method without undue delay and no later than 14 days after we learn you withdrew.

8. Ending your account and refunds

8.1 Closing your account. You may close your account at any time in Settings. Before you close it we show your credit balance. Unused credits end when the account closes. 8.2 Termination by us. We may end your account immediately if you materially breach these terms, commit fraud, create a security risk, or where the law requires. Otherwise we may end it on 30 days' notice. 8.3 Your data. For 30 days after your account ends (the export period) you may read and export your data. After that we delete your data, subject to legal holds and our backup cycle. Running out of credits, reaching a limit or a suspension under section 9 does not end your account or start the export period.

9. Suspension and holds

We may, to the extent reasonably necessary, suspend paid usage, place a hold on credits, or pause or limit a user, agent, credential or service, where we reasonably suspect abuse, fraud, a stolen or unauthorized payment method, a payment dispute or a fraud warning from a payment network or processor, a security threat, runaway automated usage, or where the law requires it. Where it is lawful and safe we will tell you the reason in general terms and offer human review and a way to appeal, and we will lift the measure when the concern is resolved. A suspension of paid usage does not by itself stop you reading and exporting your data unless needed for security or legal reasons. If fraud is confirmed we may cancel credits obtained by it and end your account. We use fraud and abuse signals, including signals from our payment provider, as described in our Privacy Policy.

10. Your content, privacy and third parties

You keep ownership of the content you submit. You give us a non-exclusive, worldwide, royalty-free license to use, reproduce and display it as necessary to provide the Service. Our Privacy Policy explains how we handle your personal information, including your content in an Individual account. The Service provides access to third-party applications; your use of them is governed by their own terms, and we are not responsible for their availability, content or policies.

11. Our property

Topolo and its original content, features and functionality are owned by us and protected by intellectual property laws.

12. Moving to the Team plan (or back)

12.1 Moving to Team. The Individual plan is for one person. When you invite a second user or buy a second seat, or when you choose to move to Team because you use the Service for your business, your account converts to the Team plan in place: same account, data, apps, credentials and history. Before it converts, the account owner must accept the Business Terms and the Data Processing Agreement, confirm they have authority to bind the organization or business, and read a plain list of the consumer rights that change (Business Terms 5.8(a)). A second user is not added until that is done. From conversion, the Business Terms replace these Individual Terms for the future; rights that have already arisen under these terms are not affected. Your price changes to the Team price, prorated. 12.2 Credits. Promotional and included credits for the month carry to month end; the Team allowances then apply. 12.3 Going back to Individual. You can move from Team to Individual only when one member remains. Team-only features switch off and the owner accepts these Individual Terms. Your data stays retained as set out in the Business Terms and the Data Processing Agreement.

13. Our responsibility

We provide the Service with reasonable care and skill. We cannot guarantee it will be uninterrupted. Usage that stops because your credit balance is zero, a spending limit is reached or a measure under section 9 applies is not a failure of the Service. Subject to the next paragraph, we are not liable for indirect or consequential loss, and our total liability to you for claims arising from these terms is limited to the amount you paid in the 12 months before the claim. Nothing in these terms excludes or limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be excluded or limited by law, and nothing affects the rights you have as a consumer under the law where you live, including rights about the quality, description and fitness of digital content and services, and to a repair, price reduction or refund where the Service does not meet them.

14. Disputes and governing law

If you have a problem, contact legal@topolo.io first and we will try to resolve it. These terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles, but this does not remove the mandatory consumer protections of the country where you live. You may bring a claim in the courts of the country where you live where the law gives you that right, and in small claims court. These terms do not require you to use arbitration.

15. Changes to these terms

We may update these terms. We will notify you of significant changes by email or in the Service at least 30 days before they take effect. If you do not accept a significant change you may cancel before it takes effect; price changes are governed by section 5.5. Continued use after the effective date means you accept the change, as far as the law allows.

16. Contact

legal@topolo.io. Topolo Technology Inc., 16958 Coastal Highway, Lewes, Delaware, 19952, United States. If you are a consumer, you may also have the right to complain to a consumer authority or other body where you live. If any provision is found to be unenforceable, the others remain in effect. You may not assign these terms without our consent; we may assign ours.