Support · Docs
Support customers. Keep track of the work.
Work with support queues, routing, macros and versioned knowledge through Topolo Support and Docs.
Connect an existing Topolo account
npm install --global @topolo/cli && topolo auth login && topolo setup && topolo doctorCustomer support
What you can operate.
Use the capabilities available to your account in the relevant business workspace.
Organise the queueWork with mailbox-fed ticket queues, routing rules and agent capacity.
Prepare useful responsesUse ticket context, triage summaries and macros to support the response workflow.
Keep answers groundedMaintain versioned documentation and reference the material behind an answer.
An example
From first step to result.
An illustrative sequence to adapt to your business and available app actions.
PrepareReview the incoming ticket and its context.
ReviewFind the relevant documentation and prepare a response.
Follow throughReview the next action and keep ownership visible.
Try it with your agent.
For a connected Topolo account. Copy this prompt into your AI harness.
Use Topolo Support and Docs to triage open tickets in our customer-support queue. Prioritise by customer impact, urgency and age. Use relevant documentation and ticket history to draft accurate replies, propose an owner and next action for each, and flag issues needing escalation. Link each recommendation to its ticket and supporting document. Present the drafts for review before sending.Connect your AI tools.
Explore the actions your account can use, then start with one workflow.
Connect an existing Topolo account
npm install --global @topolo/cli && topolo auth login && topolo setup && topolo doctorBusiness infrastructure for the agent era.